SHIPPING & RETURNS  

SHIPPING POLICY
RETURN & EXCHANGE POLICY

Orders received by 12 noon UK time (Mon-Fri) will be despatched the same day.

*Standard 1st Class Post - £5.50 For Orders £49.99 and below.

*FREE Shipping for all orders over £49.99

* Applies to mainland UK only.

OUR THERM-IC WARRANTY POLICY

2 YEAR WARRANTY

Sidas products are guaranteed against any material or manufacturing fault for 2 years. The warranty will only apply to faults that appear during the warranty period and will only benefit the initial purchaser of the product. Sidas products comply with their technical description and specifications; when picking the right product, make sure that it is suitable for your chosen use.

This warranty is only valid and legally binding in the country where the product was purchased in so far as Sidas has effectively authorised product distribution in this country. This guarantee is also valid in all countries where Sidas has a subsidiary or a distributor.

 

 

1. APPLICATION CONDITIONS AND EXCLUSION CASES

The following damage is not covered by the warranty: 
- Damage from normal product wear
- Damage as a result of product transport or storage
- Damage resulting from inappropriate use of products or poor maintenance
- Damage caused by modifying the product
- Damage from a blow, caused by sharp objects, by twisting, compression, a fall, an abnormal impact and other actions outside Sidas's control.

 

 

2. ACTIVATING THE WARRANTY

In the case of a fault, Sidas or an authorised Sidas retailer will decide whether to repair the product or to replace it at no extra cost. The retailer will base this choice on the following considerations: 
- The product's value without the fault, 
- The importance of the fault
- The inconvenience generated by the reimbursement suggested for the initial purchaser. Sidas will perform all repairs or replacements within a reasonable time, taking into account the type of goods and intended use.

 

 

3. WARRANTY CLAIMS

For all warranty claims, bring the product and its receipt to the store where you bought it. Once it has been checked over by the Sidas dealer, your product will be replaced or repaired.

What's Not Included in Warranty Coverage:

  • Damage due to misuse, abuse, negligence, accidents, or pet damage

  • Excessive wear and tear

  • Missing or defaced labels

  • Improper care (including moth/insect damage and improper washing)

  • Alterations, including embroidery, removed labels, and 3rd party tailoring

  • Products without a dated purchase receipt

  • Products purchased used or from an unauthorized seller (Amazon Warehouse Deals, eBay or thrift shops, etc.)

If, you wish to make a warranty claim please use this form.

All non warranty and un-used product retunrs please send to:

Customer Returns

Sidas UK Ltd.

Bridge House, 1 Bridge Street

Kendal

Cumbria

LA9 7DD

Please use the returns form provided here and send back along with your product and receipt of purchase.

RETURNS FORM

FREE SHIPPING ON ORDERS OVER £50.00*

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SIDAS UK LTD.

 

THERM-IC UK

Bridge House, 1 Bridge Street, Kendal, Cumbria, LA9 7DD

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Tel: +44 (0)1539 725817

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